Gainbridge Fieldhouse Rules

Gainbridge Fieldhouse is a premier venue for sports, concerts, and events. Home to the Indiana Pacers and Indiana Fever, it prioritizes guest safety, comfort, and enjoyment through a set of well-defined rules and policies.

Accessibility

Gainbridge Fieldhouse is committed to providing an inclusive environment for guests with disabilities, adhering to ADA standards. The venue offers wheelchair escorts from entry points to seats, available upon request at entrances; these are limited and not for ongoing use during the event. Elevators and escalators are accessible in the northeast area, connecting the Main Concourse, Balcony Levels, and pedestrian bridge. Gender-neutral restrooms with changing tables are located on all levels, including near Suite 1 on the KeyBank Suite Level and Sections 204 and 216 on the Balcony Level. Mothers’ rooms provide private spaces for nursing on the Main Concourse (Section 2) and Krieg DeVault Level (Section 119).

For hearing-impaired guests, captioning boards are available during Pacers and Fever games at Sections 1/20, 7, and 14, with ASL interpreters requestable two weeks in advance. Automated External Defibrillators (AEDs) are stationed on each level, and first aid is near Section 7 on the Main Concourse. Public transportation via IndyGo’s Open Door service accommodates disabilities; drop-offs for limited mobility are on Pennsylvania Street. Free Wi-Fi is available, with terms ensuring no personal data collection beyond temporary MAC addresses. Guests should plan ahead to request accommodations, promoting equal access for all.

Animals & Service Dogs

In line with ADA guidelines, service animals are welcome at Gainbridge Fieldhouse to assist individuals with disabilities. These are defined as dogs (including psychiatric service dogs) trained to perform specific tasks. They must remain harnessed, leashed, or tethered unless circumstances prevent it, and should rest in the seating area without blocking aisles. Animals that pose a threat or are not housebroken may be removed. No other pets or emotional support animals are permitted. Guests are encouraged to contact Guest Services in advance for potential seating adjustments to accommodate the animal comfortably. This policy ensures safety and minimizes disruptions, allowing service animals to fulfill their roles effectively while maintaining a hygienic environment for all attendees.

Age Requirements

Gainbridge Fieldhouse does not impose a general age restriction for entry, leaving it to parents or guardians to determine event appropriateness for children. However, for Indiana Pacers and Indiana Fever games, children aged 24 months and older require a ticket. Some concerts or special events may mandate tickets for all ages, so verify with the Box Office at (317) 917-2727. Minors under 21 are strictly prohibited from consuming alcohol, with ID checks enforced at all points of sale. This flexible approach balances family-friendly access with legal compliance, ensuring younger guests can enjoy age-appropriate experiences without unnecessary barriers.

Bag Policy

To enhance security and efficiency, Gainbridge Fieldhouse enforces a strict bag policy. Bags larger than 6” x 10” x 2”, backpacks, and hard-sided bags are prohibited, except for essential medical equipment, which should not exceed necessary sizes. All bags undergo x-ray screening upon entry. Oversized items can be stored for a fee at the nearby Hyatt Place Indianapolis Downtown (130 S. Pennsylvania St.). Guests may bring one empty plastic refillable bottle up to 32 ounces for water station use. Baby bags, plastic bottles, and formula are allowed, with collapsible strollers permitted under seats. This policy streamlines entry processes, reduces congestion, and prioritizes safety by limiting potential hazards.

Entry and Security

All guests must undergo security screening, including visual inspections, bag checks, and metal detection via magnetometers. Refusal may result in denied entry. Main entrances are on Pennsylvania and Delaware Streets, with a pedestrian bridge from the Virginia Avenue Garage. Doors typically open 60 minutes before Pacers/Fever games, but times vary; call (317) 917-2500 for details. Mobile ticketing is required via the Ticketmaster App, with no printed or emailed options; re-entry is not allowed. Report issues via text to 707-TIMEOUT (707-846-3688) or to staff. The “See Something, Say Something™” initiative encourages vigilance. These measures create a secure environment, minimizing risks and ensuring smooth operations.

Food, Drink & Alcohol

Outside food and beverages are prohibited, except for one empty 32-ounce plastic bottle for refills at water stations. Concessions, managed by Levy, offer diverse options, with premium dining in suites. Alcohol sales follow Indiana regulations: valid ID (e.g., driver’s license) is required for those 21+, with a two-drink limit per purchase. Sales stop at the fourth quarter for basketball or one hour before concert ends. Intoxicated guests may be denied service or ejected. A Designated Driver Program provides free non-alcoholic drinks via the Pacers App. This policy promotes responsible consumption and maintains a family-friendly atmosphere.

Payment Options

The venue supports cashless transactions for convenience. The Box Office and concessions accept major credit cards. The Pacers Team Store also takes credit cards, with online shopping available. ATMs are located on the Balcony Level near Section 211 for cash needs. While not explicitly stated, mobile payments like Apple Pay may be compatible with card readers. This modern approach speeds up transactions and reduces wait times.

Photography and Recording

Policies vary by event; confirm via the event’s “Know Before You Go” or by calling (317) 917-2500. For Pacers/Fever games, non-professional still cameras (lenses under 6″ extended) are allowed, but video recording, tripods, and selfie sticks are banned. Professional cameras with detachable lenses are prohibited. Commercial use requires NBA approval. For concerts, similar restrictions apply to extended lenses and obstructions. These rules protect artist rights and prevent distractions.

Prohibited Items

A comprehensive list ensures safety: no alcohol, drugs, professional cameras, large bags, cans/bottles over 32 ounces, coolers, drones, fireworks, lasers, masks, noisemakers, outside food, pepper spray, poles, signs over 11”x17”, skateboards, tripods, weapons, or any unsafe items. Guests must dispose of or store prohibited items. This exhaustive policy mitigates risks and fosters a secure venue.

Smoking Policy

Gainbridge Fieldhouse is entirely smoke-free, including e-cigarettes and vaporizers; smoking is banned within 8 feet of entrances. Designated outdoor smoking areas are on sidewalks near southwest stairwells. This promotes health and comfort for all guests.